It’s a slow time of year.
The shop is slow because the weather has been unbearable, and mail order is slow because there’s no chocolate-holiday happening right now.
It’s been wonderful.
Without the pressure of a looming holiday I have time to work on long-term projects, train new employees more thoroughly, have days off, make food that takes more than five minutes to prepare. Heaven.
Easter is gently winking at us, still a bit down the line, with the promise of busy hands making endless bunnies and peanut butter eggs and cream eggs and all that, which means bills being paid without even looking at the available balance and setting aside a little extra to pay off debt and maybe a nice treat night out in NYC, too. It’s a balanced life, in its unbalanced way, this one. Weeks of nonstop work followed by breathing. I’ve come to crave each cycle: the crush and the release.
We’re just going for it these days, saying yes to most things.
I used to think a lot about saying no.
I created this job to have a nice life, not to make a ton of money. I’m sure the former would lead somewhat to the latter, in some ways, but I don’t trust myself to find out. Better not to tempt it. I have a nice life now.
I can pay my student loans, my car’s paid off, my cats have food, so do Jacob & I, our mortgages for the house & the building the shop’s in will get paid down in time. Got a little credit card debt & some loans from some business expansion, but I’m paying it off fast.
If iI were the only person working at the shop, I’d keep things just where they’re at with the business forever. The capitalist decree to endlessly expand is sickening to me, seeing as It’s precisely what’s got our planet and so many of its inhabitants into such a pickle right now: ecosystem counting down the seconds until collapse, so many of us trapped by debt or obligation into unfulfilling jobs, leaning on developing nations to provide us with cheap commodities and services with built-in hidden costs that would break your heart fifty times over if we could see the realities of their production.
Endgame capitalism, nihilism writ large: not my thing.
Because I started the business in order to live a good life, a life in line with these beliefs, it’s been tricky, at times, to decide when to say no to things. Making money is a game, and I can’t deny I like playing it. It’s about being smart: minimizing risk, working efficiently. Efficiency gives me deep pleasure. Finding ways to coax a profit out of a raw material that costs more than gold and takes endless hours of labor to create is a riddle I always enjoy solving. It’s hard not to jump at every opportunity we can to do so.
But, so far at least (who knows, maybe we’ll massively and spectacularly sell out tomorrow) my little anarchist ecofeminist ethics keep me in check most of the time. I’m thankful I have this little set of beliefs to fall back on, because otherwise we could have gone down all kinds of weird roads, and right now I like the road we’re on a lot.
But! Ah, there’s a but. But it’s slow. It’s March, it’s the month after our busiest month of the year, of course it’s slow. I’m fine with it, but what about the other eight people who work at Lagusta’s Luscious? They don’t have the insulating layer of February-cash to fall back on during these quiet periods. We expanded their hours a bit during Valentine’s, but not a ton, and when you’re in your twenties, as most of them are, you always always always need cash. Student loans are a killer, rents in New Paltz are ridiculous, always something. Pretty much everyone at the shop would be happy with more hours right now.
And in the middle of all this, I went and hired two more people.
There were rumblings, yup.
They were right to rumble. It seemed unfair, because it was.
I tried to explain it: we can’t do what we did last December, which was to literally beg any friends walking by the shop to wash dishes or wrap boxes for us. Holidays will keep getting bigger whether or not we want them to (with luck), and we have to be more prepared. Pre-Valentine’s we were in this spot where literally no one could take a day off because no one could cover for them because everyone was already working every day. It was insane. So in order to be more prepared for the wild times that take over three times a year (December holidays, Valentine’s, Easter), we need to train new people now. What that means is more people working less hours—for now. And in the future: more people working more hours.
It sucks for them right now. But I don’t want to hire seasonal workers and then lay people off, that seems patently stupid for a business that needs such highly trained employees. We started the exhausting process of finding someone, and a weird thing happened: we interviewed some great candidates, and couldn’t decide between two people. So we hired both of them. And in the end everyone’s been super warm and welcoming to them and understanding of what I needed to do, which warms my heart and makes me love my team even more.
I feel so loyal to them, my little crew. I’m a loner. Solitude’s my thing. To have found people with which you can do meaningful work feels like winning some weird lottery you never wanted to enter. Strange, and really really nice.
As I said, if it were up to me, I’d stop this ride. I’d keep doing what we’re doing, but no more. I’d say no to the huge wholesale orders that come in around the holidays when we’re already so pinched. I’d decline orders even from the celebrities! I’d go home at 7 when we close the shop every night and put up my feet and pet my cats and…well, it’s such a foreign concept to me I don’t even know what I’d do with my feet up. I’d regret it, probably, regret not playing the game a little more, seeing what I could do if I pushed myself more.
So, I’m thankful that I decided not to say no. Last fall we made a decision to expand the business a bit, and it feels good to have made the choice. One big reason I wanted to go for it, to take opportunities we’ve always seen on the horizon, was because of the people working at the shop.
We pay everyone hourly, and it just seems stupid. We’re selling a luxury product, and we talk such a big talk about paying the farmers who grow our cacao and whatnot a fair wage, and I’d like to be paying salaries to the women (and sweet Brendan!) who actually make our confections. We pay much better than most food businesses, particularly in this town, but why can’t we afford to have salaried workers, who have paid vacations and health care?
And this is how the goalposts shift on you: you just want a business that fulfills you, and you work ten years to get it. Then you want a business that’s sustainable for the people who work with you, too. And that will be the focus of our next five or ten years: expanding the business enough to allow for salaried employees.
With this in mind, I’m in the mode of saying yes to things. It’s not hard: it’s nice to say yes. I like the big jobs, even when they’re tiring.
With all this swirling around me, I opened my email this afternoon to this:
Hi! I hope this email finds you well. I work for Free People, a women’s retailer based in Philadelphia and part of Urbn Inc. We had a lot of success selling vegan sweets on our website over the past Valentine’s day and Christmas holidays and I was looking for a way to develop a small concept for our website & a few stores for Easter. I love your chocolate bunny and would be super interested in buying them wholesale and/or private label. Hope to discuss this opportunity with you! Thanks so much, xxxx
And I just can’t say yes to this.
Free People is owned by Urban Outfitters, which is a store I don’t shop at for about a million reasons (#1 being that I am slowly converting my wardrobe to consisting solely of vintage 1940s denim coveralls, but still.).
The argument could be made that one should sell one’s ethically-produced goods in unsavory stores because people in those stores will then at least purchase one thing made in a responsible manner. This argument smacks of using the master’s tools to dismantle the master’s house, which is to say: it gives me a stomachache to think about our lil floppy-eared bun-buns sitting next to, say Navajo Hipster Panties. Which is to say: a new world isn’t built of bricks made in sweatshops bought at the mall.
On the other hand: on their website and in some stores? That’s some money right there, son. Money is nice! Money advances goals! Vintage coveralls are not cheap, people!
So I wrote this:
Thank you so much for thinking of our products. I’m honored, but we can’t bear to work with a company owned by Urban Outfitters.
All of our chocolates are organic, fair-trade, and handmade, and we pride ourselves on our high ethical standards. I don’t personally shop at any stores owned by Urban Outfitters (though I have a great Free People dress I got at a thrift store I adore, sigh), so it wouldn’t feel right to have my chocolates sold there.
I’d love more information about the conditions under which the workers making your clothes work, because the consensus on the internet seems to be that they’re pretty much your typical sweatshop-made clothes.
Even more saddening is that so many of the clothes sold at Urban Outfitters further a troubling and problematic vision: from seeming to advance eating disorders and insensitive stereotypes to cultural appropriation (“Hipster Navajo Panties” etc.) to making clothing that only fits one type of body, it’s not a chain we want to align ourselves with.
Not to mention that over and over you have been shown to copy designs from smaller independent artisans, and that your founder has given large donations to right-wing politicians like Rick Santorum, whose politics we’re not fans of.
I’d love to work with you on a bunny project, but sadly I just don’t think I could sleep at night.
All the best,
Saying yes—except when we need to say no. That’s where we’re at today.